Jul
16
2021

Consent is a Team game. Let’s Talk. The secrets of Effective Communication

Date: July 16th, 2021
Venue: Exeter Race Course
Pat Langley and Martin Crump

Pat Langley

Pat Langley is a dentist and is co-founder and Chief Executive of Apolline, a complete dental compliance solution provider, offering innovative software, online and in-practice training, and practical consulting and support services to dental practices of all sizes.

Prior to Apolline, Pat spent 25 years in practice alongside 16 years at Denplan, where she developed and led Denplan’s quality assurance programmes. In 2003 she became Group Clinical Director at Oasis where she was responsible for professional support, quality standards, clinical governance, risk management, compliance and complaints handling.

Martin Crump

Following a background in Manufacturing and R&D, Martin Crump has spent over twenty years as a training and development professional working at a strategic level with individuals within organisations throughout the UK.

He taught Management Development at Manchester Metropolitan University and is an NLP Master Practitioner and Certified NLP Master Trainer. Recently, he co-authored ‘How to Build an Ark, A guide to project leadership in the 21st century.’ And ‘Evolve or Die. The ultimate self-help book.’ Both these books are available to buy from Amazon.

Martin is committed to facilitating the realisation of the potential of individuals, and through those individuals the potential of organisations they are part of.

He has been working with Dental Professionals for over 10 years.

Learning Objectives

  • What valid consent is and what it is not
  • What patients need to understand before they can give valid consent
  • How to explain risks
  • The importance of the team in the consent process
  • The Mental Capacity Act
  • The types of consent
  • How much information should be recorded.

Communication Skills

  • Understand how and why people perceive situations differently
  • Understand how this affects behaviour and results and learn how to change those results
  • Use NLP tools and techniques to improve communication with patients and team members
  • Understand the sales process and gain ways of selling ethically.

 

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